kM
keleboetse M
1 reviews | Active since Aug 2013
18 Apr 2016, 11:58
Could not cancel on time
I went to cancel my contract on 11 March 16 at Sosha Mtn branch hoping that the deduction that will take place end of April will be the last one,and only to find when I got to Mtn Pta North Park the contract is still not cancelled so it was done only then I m not prepared to pay more because someone didnt do their job
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MTN South Africa's replyOfficial
20 Apr 2016, 15:45Hello kel_M,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for your number to be migrated to prepaid has been escalated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for your number to be migrated to prepaid has been escalated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Apr 2016, 15:45
Official
Hello kel_M,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for your number to be migrated to prepaid has been escalated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request for your number to be migrated to prepaid has been escalated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,