LS
Laura-Anne Staegemann
1 reviews | Active since May 2017
04 May 2017, 09:27
Cotract Canellation
<p>I have tried for 5 months to cancel a cellphone contract. I have tried all the phone number which do not exist, I ahve been to their store at the Pavilion shopping centre Durban and they are unable and unwilling to assist. I have sent emails on their website with no respnce or resolution. Definitely a serice provider that I would not recomend to anyone.</p>
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MTN South Africa's replyOfficial
04 May 2017, 18:43Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have escalated the matter to our retention department to migrate the number *** to prepaid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
MTN South Africa's reply04 May 2017, 18:43
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have escalated the matter to our retention department to migrate the number *** to prepaid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,