Cost of incompetence

I wonder if companies realize how much money they loose due to *********** staff. Around 2 years ago i downgraded my Cellular contract and i did not take a new phone. I was told that i could at any time (after 3 months) upgrade my contract again. Now i want to upgrade my contract from R250 per month to around R610 per month and I am told I have to wait for my upgrade date which is 1 September. It is only 5 days but i am going on vacation and would have liked to do the upgrade before I go. So for 5 days you will still only get R250pm while you could have gotten R610pm. And I may just consider changing provider and then you will get nothing.<br> <br>