KM
Kutlwano M
1 reviews | Active since Jul 2015
21 Jul 2015, 16:27
*******ion and theft to non MTN customer
December (2014) a agent on behalf of MTN from some call \*fu*ck*n something"agency called me to offer a special that MTN was running for a Nokia 305 phone which they said I will pay R69 per month. Worst mistake to agree R69 for a new phone is not bad and I gave her my ****** account number. She said that because it is December "
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MTN South Africa's replyOfficial
28 Jul 2015, 12:01Hello Mankayza,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
MTN South Africa's reply28 Jul 2015, 12:01
Official
Hello Mankayza,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***