KD
Kim D
1 reviews | Active since Mar 2018
24 Apr 2018, 14:03
*******ION AND *****: MTN, BASEBONE, UCHATER, WASPA
Over R4000 has been ****** from me by Basebone via my MTN account.
MTN are knowingly allowing Basebone to *******ly deduct/***** money via MTN account for subscriptions that were never asked for (UCHATER). MTN know this is happening as per the Customer Service department, however have done nothing to secure my MTN account. Surely MTN can put in a security check knowing that this ***** is being committed.
BASEBONE, UCHATER, MTN, WASPA - what is the connection????????? Smells of *******ion.
Helpful (0)
Replies (1)0
Replies (1)KD
Kim D's updateReviewer Update
25 Apr 2018, 13:49Firstly one cannot cancel 'content' charges if you have never subscribed and do not know they are being charged. Secondly on previous occassions I have contact MTN to query my high bill and no-one has until now said it is due to a subscription with Basebone, who now take no responsibility.
I used to received detailed MTN invoices every month until this was replaced by the on line method which did not work as you could only get a statement amount and not the detailed invoice.
And why does basebone have a mtn.support@basebone email address - what is the association.
AS MTN is well aware that its client are being billed *******ly, why has nothing been done and security measures put in place. How can MTN charge without permission from their clients? Security guys - may Vodacom has been security.
KD
Kim D's update25 Apr 2018, 13:49
Reviewer Update
Firstly one cannot cancel 'content' charges if you have never subscribed and do not know they are being charged. Secondly on previous occassions I have contact MTN to query my high bill and no-one has until now said it is due to a subscription with Basebone, who now take no responsibility.
I used to received detailed MTN invoices every month until this was replaced by the on line method which did not work as you could only get a statement amount and not the detailed invoice.
And why does basebone have a mtn.support@basebone email address - what is the association.
AS MTN is well aware that its client are being billed *******ly, why has nothing been done and security measures put in place. How can MTN charge without permission from their clients? Security guys - may Vodacom has been security.