MB
Michael B
1 reviews | Active since Mar 2018
20 Mar 2018, 10:59
*******ion
My Airtime just miraculously disappeared and when I requested an itemized billing they just kept giving me the run around...this incident happened back in January, till this day they can not resolve the issue, now I'm been told that I will be charged every month for itemized billing which I never received...the customer service is terrible they never have a valid answer for any question
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Replies (2)
MTN South Africa's replyOfficial
20 Mar 2018, 11:38Good day Michael,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you are not paying for the itemized billing service. The service has not been added to the line. Kindly advise if we should add the service as well as which months invoices you require.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Mar 2018, 11:38
Official
Good day Michael,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you are not paying for the itemized billing service. The service has not been added to the line. Kindly advise if we should add the service as well as which months invoices you require.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MB
Michael B's updateReviewer Update
20 Mar 2018, 12:14Firstly do I have to pay for the I.T billing service? if 'no' then kindly add the service to my line, if 'yes' then I would just want I.T billing for the month of January
MB
Michael B's update20 Mar 2018, 12:14
Reviewer Update
Firstly do I have to pay for the I.T billing service? if 'no' then kindly add the service to my line, if 'yes' then I would just want I.T billing for the month of January