*******ION!

<p>Next month, a year down the line with not a care in the world from MTN...</p> <p> </p> <p>19/10 and 26/10 - I have for about 3 months now been experiencing complaints from certain people who are unable to connect to my cellphone number. These people are from various networks and some even landlines. When they dial my number it does not connect but beeps and disconnects. Other people are able to contact me. I rely on my cellphone for business so this is a HUGE problem for me. In late August I phoned MTN to log a complaint and seek technical assistance (REF: SMC ********** 3107, call ref: ********** 68). Typically, by 02/09 I received no feedback so sent a follow up email - no reply. 06/09 I phoned again and there was no feedback (call ref: ********** 43). I have given up calling and emailing as nobody comes back to me. But if this matter is left like this I will be left with no alternative but to terminate my contract at no cost to myself as I cannot rely on the service and without clients being able to contact me my business suffers. I am sure the NCPA would be able to assist in terminating the contract early if the problem persist. </p> <p> </p> <p>REQ: ********** : TO DATE MTN HAVE DONE NOTHING TO RESOLVE THIS ISSUE WHICH IS NOT COVERAGE RELATED I AM TOLD BY THE COVERAGE DEPARTMENT. NOBODY COULD CARE ENOUGH TO SORT IT OUT!!! REALLY MTN??</p> <p> </p> <p>Standard MTN response.... without any other follow up: </p> <p>Thank you for your post</p> <p>We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.</p> <p>We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.</p> <p>Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Kind Regards<br />Siphumezo<br />REQ: **********</p> <p> </p>