IvdH
Immelde van der Hoven
1 reviews | Active since Feb 2016
22 Feb 2016, 13:00
******* MTN
My Fiance and I were convinced by an MTN consultant ***en Engelbrecht) to move from the Vodacom service provider to the MTN service provider. WHAT A MISTAKE!!! First day into the contract we only received half of what we were promised, two weeks into the contract we realised that we were **** to about the terms and conditions, a month later we were migrated when we asked for the contract to be cancelled. (We are still waiting for him to get back to us on the cancellation). Owen has blocked us from ever social network possible, he hides when we enter his store (eikestad mall) and spins stories for his friends to cover him in the store. He told us that MTN *****s airtime from people and that is no lie, my fiance and I have never loaded airtime and had the chance to use it as it would disappear not long after. I advise anyone that ever thought of going to MTN that it would be THE WORST MISTAKE OF YOUR LIFE. We are going to take this further as I refuse to sit stuck with this for 2 years because of a ******* sales person and the whole of MTN working with him on this to not lose a deal. WOW I have never experienced this with Vodacom in 15 years. <br> <br> MTN what will you do about this??
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Replies (2)
MTN South Africa's replyOfficial
25 Feb 2016, 16:46Hello Immelde,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of MTN Kathu village store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of MTN Kathu village store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2016, 16:46
Official
Hello Immelde,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of MTN Kathu village store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of MTN Kathu village store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
IvdH
Immelde van der Hoven's updateReviewer Update
30 Aug 2018, 14:12This service is so useless, we have left MTN and gone back to Vodacom. We are so happy! Best decision we have ever made. MTN is the worst ******* experience we have had yet. Nothing about it is good NOTHING!
IvdH
Immelde van der Hoven's update30 Aug 2018, 14:12
Reviewer Update
This service is so useless, we have left MTN and gone back to Vodacom. We are so happy! Best decision we have ever made. MTN is the worst ******* experience we have had yet. Nothing about it is good NOTHING!