SM
Samantha M

1 reviews | Active since Jan 2017

06 Jan 2017, 13:10

******* Company

<p>I left MTN years back due to the bad service you receive from the Customer Service department. I then went to Autopage. Due to their shutdown last year, my account was transferred to MTN Sp again.. my phonebill data and all included was never more than R700 per month. The first month MTN amazed me with a bill of just over R400 and then all of a sudden a bill of over R2000 was debited on my account. Nevertheless it was paid on the 31th of October 2016. My little one had a birthday party on the 13th of November 2016 and when I wanted to post her pictures, my account was blocked. I phoned them and the response I am already owing another R3000 and that my account would be unblocked as soon as I trf the money to them. How can this be? I will not pay this, no one can show me the proof of how they come to this absurd amount. I will not pay this!!!! I have taken the simcard out of my phone and threw it away.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Jan 2017, 15:33
Official

Good day Samatha Moller

Thank you for your post

Please be advised that we are unable to allocate your account without any details.

Please contact 808 for further assistance.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

Best regards,