ET
Ettienne T

1 reviews | Active since May 2015

04 May 2015, 18:19

******* and incompetant

I am sick and tired of waiting for these people to respond to my query!!!! How the hell can you charge a roaming call of 4 min for R300 and then go and charge for a 27minute R70????? Its the same damb country that i was calling from and to!!!!! And now im getting no response to know exactly what i was charged for!!! A R3000 bill is no joke and you better get your asses on the phone and call me because i want to know why and how you wil rectify this! Or well just have to take this further! O and by the way your consultants in store at MTN Cradlestone Mall are incompetant and rude!

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Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 11:32
Official
Hello Ettas ***,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that a billing query has been logged to validate if the charges are correct, REQ:***.

You may visit our website to view the roaming link to inform you on the roaming rates as well as how to save on roaming cost:

https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/overview.aspx

https://www.mtn.co.za/everyday_services/RoamingInternational/Documents/RoamingRates***3.pdf

Regards,

Peggy
REQ:***

Best regards,