1 reviews | Active since Feb 2014
Corporate Mobile Insurance Lame
<p>One would think that having a seperate insurance department for business accounts would create a seamless claim process for corporate clients. If MTN values business clients then , they would understand that having communication channels is critical in business and would not take close to a month to get my mobile device after submitting a claim. </p> <p>MTN Insurance Claim Notification - ********** 990 [# ********** 3]</p> <p> </p>
Good day Pule,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Pule,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********