Corporate Consumer - Terrible Service

Hi there

I went into your MTN Cavendish store on Cyber Monday and enquired about the iPhone XS 64 GB on contract as my work phone is due for an upgrade.

The sales consultant who assisted me advised the 3 x upgrade deals were available up until 30.11.2018.

I emailed all the required paperwork on the Monday afternoon however I had mistakenly spelt the email address wrong yet the email went through.

I did NOT receive an email failed notification messages.

I’ve followed up the next day to find out that she didn’t receive my email and she would try her best to put the deal through from her end.

All required paperwork was submitted and I have been following up every day since last week Tuesday to find out on the status of my upgrade yet to receive feedback only today that MTN would not approve.

I feel this is totally unacceptable from MTN and I will cancel my lines (business / private) and move to another network.

Our MD was notified of above and our business account will be moved away from MTN if we don’t come to some sort of conclusion on this matter!

Thank you