JC
Jacques C

1 reviews | Active since Apr 2009

04 Dec 2018, 12:36

Corporate Consumer - Terrible Service

MTN Corporate Consumer Black Friday Deals. Applications were submitted and the requested information provided. It is now 11 days later and absolutely zero response from MTN. The number on your email sais they dont deal with it, and points you off to MTN Direct Call Centre. The MTN Direct Call Centre say they dont deal with it and pushes you off to MTN Corporate. MTN Corporate just says they dont deal with it and tells you to reply to the email (Again? -- Ive dont this 4 times already).

Really shocking. If this is how you treat your corporate consumers, I feel sorry for your normal consumers.

As you do not acknowledge my emails, Take this as an instruction to not process my order. I am going to another service provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Dec 2018, 12:50
Official
Good day Jacques 

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team