Copy of contract

I have been requesting a copy of my contract in order to have my phone repaired. I contacted 808 who then referred me to my nearest store who would be able to assist me. Monday, 04 April I went into the store at El Ridge Centre and was told they do not have access to the contracts and that I would need to request this from customer services. I requested this through the customer services email address who now refers me back to the store despite me advising them that the store cannot assist. Emails have been sent back and forth and still no luck on a copy of my contract. I still cannot have my phone repaired either...