RM
Richard M
1 reviews | Active since Sept 2009
02 Jul 2015, 13:50
Copy of Contract
I logged a complaint on the 28th May, received a reply on the 4th June from MTN ( I think as I am not sure they exist?) saying they are busy with my matter - all I am asking for is a copy of my upgrade contract!!!<br> How difficult can that be?<br> Not a word from anyone since - Telkom is better than MTN, and that is not a very complimentary benchmark!! <br> DIGUSTED TO SAY THE LEAST!!<br> Surely this is in contravention of the CPA??
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MTN South Africa's replyOfficial
27 Jul 2015, 10:15Hello Radar,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated, for the copy of the contract to be provided. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated, for the copy of the contract to be provided. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply27 Jul 2015, 10:15
Official
Hello Radar,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated, for the copy of the contract to be provided. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated, for the copy of the contract to be provided. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***