RM
Richard M
1 reviews | Active since Sept 2009
28 May 2015, 10:38
Copy of Contract
I have been with MTN since cell-phone inception in SA, recently upgraded as per contract in April, effective end of May. I have requested a copy of my contract since the aforementioned date, i.e. April.<br> I have been pushed from pillar to post, business to individual, you name it, and still nothing!! Call centre service delivery even before strike was abysmal to say the least!!<br> will have to go the CPA route
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MTN South Africa's replyOfficial
04 Jun 2015, 13:01Hello Radar,
Kindly accept our apologies for the breakdown in service experienced and for any inconvenience caused.
We've checked your previous upgrade and see it was done through our Corporate Department on the 14th of August 2013 as your account is registered as a corporate consumer account.
We've now requested a search of the documents by our Quality Assurance Team and also escalated the matter to the management team within our Corporate Department. Please allow us to obtain the documents as they might have been archived and would need to be retrieved manually.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Kindly accept our apologies for the breakdown in service experienced and for any inconvenience caused.
We've checked your previous upgrade and see it was done through our Corporate Department on the 14th of August 2013 as your account is registered as a corporate consumer account.
We've now requested a search of the documents by our Quality Assurance Team and also escalated the matter to the management team within our Corporate Department. Please allow us to obtain the documents as they might have been archived and would need to be retrieved manually.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Jun 2015, 13:01
Official
Hello Radar,
Kindly accept our apologies for the breakdown in service experienced and for any inconvenience caused.
We've checked your previous upgrade and see it was done through our Corporate Department on the 14th of August 2013 as your account is registered as a corporate consumer account.
We've now requested a search of the documents by our Quality Assurance Team and also escalated the matter to the management team within our Corporate Department. Please allow us to obtain the documents as they might have been archived and would need to be retrieved manually.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Kindly accept our apologies for the breakdown in service experienced and for any inconvenience caused.
We've checked your previous upgrade and see it was done through our Corporate Department on the 14th of August 2013 as your account is registered as a corporate consumer account.
We've now requested a search of the documents by our Quality Assurance Team and also escalated the matter to the management team within our Corporate Department. Please allow us to obtain the documents as they might have been archived and would need to be retrieved manually.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***