Copy of contract
I have been emailing mtn,requesting them to send me a copy of my contract,but they don’t respond. They always ask me to send them my personal information for verification,which I did several times. When I upgraded in December 2018 they said I’ll be getting 2G for 24 months but now they are giving me 350mb
Thanks
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
01 Mar 2019, 08:38Good Day Kenneth
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that you are on a Made for Me S package and on this package you get 50 Anytime Minutes, 50 SMSs and 350MB Data. However please note that this matter has been escalated to Rewards as the upgrade was processed by them, we will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that you are on a Made for Me S package and on this package you get 50 Anytime Minutes, 50 SMSs and 350MB Data. However please note that this matter has been escalated to Rewards as the upgrade was processed by them, we will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply01 Mar 2019, 08:38
Official
Good Day Kenneth
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that you are on a Made for Me S package and on this package you get 50 Anytime Minutes, 50 SMSs and 350MB Data. However please note that this matter has been escalated to Rewards as the upgrade was processed by them, we will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that you are on a Made for Me S package and on this package you get 50 Anytime Minutes, 50 SMSs and 350MB Data. However please note that this matter has been escalated to Rewards as the upgrade was processed by them, we will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's replyOfficial
01 Mar 2019, 14:39Good Day Kenneth
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that Rewards provided feedback as well as the call recording and on the call recording you were advised that your contract will be on a Made for me S package, that you will get 50 minutes, 50 sms and 350mb.
Please note that in December 2018 you received 20GB and an entertainment pass promo data which is once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that Rewards provided feedback as well as the call recording and on the call recording you were advised that your contract will be on a Made for me S package, that you will get 50 minutes, 50 sms and 350mb.
Please note that in December 2018 you received 20GB and an entertainment pass promo data which is once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply01 Mar 2019, 14:39
Official
Good Day Kenneth
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that Rewards provided feedback as well as the call recording and on the call recording you were advised that your contract will be on a Made for me S package, that you will get 50 minutes, 50 sms and 350mb.
Please note that in December 2018 you received 20GB and an entertainment pass promo data which is once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that Rewards provided feedback as well as the call recording and on the call recording you were advised that your contract will be on a Made for me S package, that you will get 50 minutes, 50 sms and 350mb.
Please note that in December 2018 you received 20GB and an entertainment pass promo data which is once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management