Copy Contract call so I can take this matter further

Good afternoon Trust you are well

I spoke to a lady by the name of Sharleen in the retention department herewith is her email address (***) And she confirmed that I am on the MTN My Choice 20G Data Bundle and is paying R179 per month

I spoke to Tarren Johnson at Summer mobile that sold me the Upgrade(I was NEVER aware it was a 3rd party as she said she is calling from MTN) on the 15th May and she Too told me that I am on the correct package of which is 10G anytime Data PLUS 20G promotional recurring Data of which I will receive every month for the full 24 months PLUS 10G Night Data and 20G promotional recurring night Data So all in all I am suppose to get 30G day and 30G Night time Data

And this was NOT the Data I received on the 12th June as that is the date my Data normally comes through,,,,Herewith is a screenshot that I took of my MTN App On the 12th June

So you can see what I received I did not receive my 20G promotional recurring data at all and this is my query when will I receive my 20G Day Time Promotional Recurring Data

The Summer Mobile Tarren says she Cant help me as I need to speak to MTN and when I called MTN I was send from Pillar to post then they say I should speak to after sales department then they said I need to speak to the credit department Now they say I must speak to the Customer service department and I called and then was told the IT department is the people that should help as they are to rectify and give me the 20G promotional recurring Data that I never received

So please please is there Anyone that can assist me as the debit order went off already the 26th June and I did not received the Data I was promised on *** and I am a long standing MTN client and this is the first time something like this happened to me

Kind regards Melanie Heradien ***