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Andre M

1 reviews | Active since Feb 2011

03 Mar 2017, 18:37

Convert MTN Contract SIM to Pay As You Go Prepaid

<p>Good day MTN,</p> <p> </p> <p>Can someone please help me?</p> <p> </p> <p>I relocated to Abu Dhabi. My wife is joining me on the 17th of March. She is on a Contract (on my name)and I phoned in to cancel the contract. However I want to keep the number as Prepaid Pay as YouGo for when she visited South Africa. I was not given anoption when I phone 808. My wife informed me after the call that seh received an SMS and that her contract was going to be canceled by the 24th of March.</p> <p> </p> <p>I really need to keep the number and be converted to Prepaid. Can MTN please assist.</p> <p> </p> <p>Thank you,</p> <p>Andre Mostert</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply04 Mar 2017, 09:03
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that when checked under account status, an escalation has been been sent to the retentions division to action accordingly .

A notification will be sent once done.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

AM
Andre M's update04 Mar 2017, 11:23
Reviewer Update

Hi Kevin,

Thank you for the respond. Does this mean that I will also keep the number and use it as a prepaid ?

Kind regards,

Andre.

AM
Andre M's update08 Mar 2017, 10:18
Reviewer Update

Hi Kevin,

I'm still waiting for feedback on my previous question - will the number be swithed to Prepaid and will I keep the number?

Regards,

Andre