1 reviews | Active since May 2013
Conversion of Contract to Prepaid!!!!!!
Good Day MTN<br> <br> <br> <br> <br> Please note that I have made every endeavour to sort this situation out myself already from the 15th December 2015 and still MTN has done nothing!!! I received a msg to say my contract still has not been stopped. My last payment as per telephone conversation will be the 1st march. Please retract the upload you did today as that is not according to the agreement I made on the 31st Jan *** and ensure that none of my personal money is taken from me again!!! I am aware of my consumer rights and my attorney has stated that if Mtn continues to neglect their responsibilities as does not rectify this problem by February 24th that I am to take legal action. I hope that you will rectify your neglectful service quickly as you are about to loose yet another client. My last payment as stipulated on the 31st January 2016 will the 1st march 2016. I will completly loose the plot if I get another deduction after the 1st March. I would like all your rectifications in written form as I do not trust what any of you say anymore. Mtn has proven to be completely *********** when tending to their clients needs.<br> <br> Regards,<br> <br> Leanne Kalp(Neilson)<br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract has been cancelled and the number converted to prepaid. The February invoice has been credited. The last debit order will be for the January invoice that will be debited on the 1-3-2016.
Please do not load any airtime or data on the sim card until you received the SMS in 2-24 hours.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract has been cancelled and the number converted to prepaid. The February invoice has been credited. The last debit order will be for the January invoice that will be debited on the 1-3-2016.
Please do not load any airtime or data on the sim card until you received the SMS in 2-24 hours.
Kind Regards,
Alice van der Merwe
***
