HM
Honest M
1 reviews | Active since Jun 2017
27 Jun 2017, 20:28
Contrant account
<p>I have been battling with the mobile service provider since January trying to cancel the insurance of phone which i lost in December without success. Instead of cancelling the insuarance they have pushed my the last date of my contract from September 2017 to same month in 2019. I cancelled my insurance after loosing my phone and i was told that i lost it because of negligience.</p>
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Replies (2)
MTN South Africa's replyOfficial
27 Jun 2017, 21:21Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly reply with your id number or account number in order for us to to investigate and resolve your problem accordingly.
warm regards
mike
Best regards,
MTN South Africa's reply27 Jun 2017, 21:21
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly reply with your id number or account number in order for us to to investigate and resolve your problem accordingly.
warm regards
mike
Best regards,
HM
Honest M's updateReviewer Update
29 Jun 2017, 09:07Here is my passport number CN604526, mobile number on the account ********** 507. I would like to cancel the insurance and get the dates on my account fixed. Lastly i would like to know whats your defination of negligence when someone loses a device. Is it worthy it to insure your device.
HM
Honest M's update29 Jun 2017, 09:07
Reviewer Update
Here is my passport number CN604526, mobile number on the account ********** 507. I would like to cancel the insurance and get the dates on my account fixed. Lastly i would like to know whats your defination of negligence when someone loses a device. Is it worthy it to insure your device.