Contractual paper weight

The purpose of getting internet is the goal to actually use it. My folks got The 120 GB which in fact is olny 100GB with the other 20 been limited to a select few. But that's not my concern. On the 14th of April they went in and signed up for a 24 month contract by the Canal store. The agent handling the query stated it should work in about 2 hours, sorry to say it didn't. I went back again on Friday 16 April round about 11:45 and this time spoke to Ciki who tried everything to help. She advised that the activation did not go through and even gave us her contact number. Monday came and the paper weights lights still stayed the same. We made contact with the store manager and even this had no affect. My parents took it back again on Tuesday and was sent from the 1 side of the mall to the otherside to test the modem. Now we already got the message the service is active, but nothing working. The next excuse caughed up the MTN staff is that the contract has not finalized. Thursday we went back again and it still was not finalized. The told us on Friday it should work by end of business that day. Still no connection. 10 days of making and chasing after a service provider who clearly could not care less about our connection. I made a review last week and even that gave no feedback. The number that the contract is linked to is ***.