Contracts no assistance after a months notice have been given

<p>Good day </p> <p> </p> <p>i have send an e-mail in March 2016 to enquier when i can cancell my contract with Mtn & keep my number?</p> <p>i have been advised that my contract ends 23/05/2016 & they said i need to give a months notice. So that is what i have done on the 20/04/2016 i send an e-mail to *** so at month end my debit order still went off????</p> <p>when i phoned last night they say they recieved nothing? or i had to send it to retention but that was never mentioned when i enquired about it.</p> <p>I want my money back for the debit order as i gave ample notice and i want to keep my number. i can e-mail all my proof if needed but i need this sorted today. i even have the first enquiery & the cancelling e-mail</p> <p> </p> <p>Last night i held on for over 10min just to get hold of an opperator then she just conveniently says i have send an e-mail now on your behalf & SOME ONE WILL OCNTACT ME STILL HEAR NOTHING... but what about my e-mail that i send to cancell 20/04/2016?</p> <p> </p> <p>poorest customer service ever NEVER EVER WILL I USE MTN AGAIN</p>