CN
Cheryl N

1 reviews | Active since Dec 2013

14 Dec 2015, 21:25

Contracts migrated - billed for 2 months.

AND THE SAGE CONTINUES...<br> I requested migration of 2 of my contracts, viz. *** and ***, to be migrated on the October 10 2015, of which I have the proof. This never transpired and after many emails to the customer contact centre and 2 complaints Hellopeter.com these contracts were eventually migrated in November only, A month after the initial request. I was informed of the migration by Xolile Dlamini who also said \I will log a billing query for both lines for a credit to be passed for late cancellation"and supp**** a reference number REQ:***. This was December 2 2015. On 2 occasions I requested Consumer Corp and SME to keep me informed with the outcome and guess what???? No response received from them as well!!!! To my horror I received my latest invoice"

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Dec 2015, 13:52
Official
Hello CherylTN,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your account has been credited with R 666.50 for the late cancellation.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***