1 reviews | Active since Dec 2011
CONTRACTS GRANTED ON KNOWN FACTORY FAULT PHONE
I have been a loyal MTN contract customer for the past 4 years and I recently renewed my contract for a 3rd contract which will be another 24 months. Phone chosen was a Blackberry 9720 ( WHITE ) and the new phone is just about 6 months old.<br> To my disappointment , one morning during load sheading my phone couldn't turn-on after several occasions of it switching itself off and on frequently.<br> Once it turns on it would show that the battery has run out even after charging it.<br> I handed in my phone for repairs and it came back a month later unrepaired due to void of contract as specified by the contract department (water found in the phone).I have never dropped my phone in water to begin with.<br> I have references of people who have experienced the same problem with this same make of Blackberry.<br> I am totally disappointed with the poor service received from MTN and being left without any kind of solution or anyway to remedy the situation as this basically means I will be paying for a phone that I don't have for the next 2 years.<br> IF THIS IS THE WAY THAT YOU DEAL WITH ALL YOUR CLIENTS THEN IT IS TOTALLY UNACCEPTABLE AND I WOULD NOT RECOMMEND ANYONE TO TAKE AN MTN CONTRACT IN THE FUTURE!!
Thank you for your post.
MTN After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warrantee. However you are still welcome to request second opinion by having the handset rebooked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post.
MTN After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warrantee. However you are still welcome to request second opinion by having the handset rebooked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***