Contracts *****

I’ve had a 36 months data contract with MTN since 2024 March of 150 GB for R350 and was able to data share with 5 MTN contracts. October 2025 they decided to de activate data sharing without proper communication went to their branch in PMB woodburn mall was told to upgrade. 28 February 2026 I received a call from one of their sales consultants promising to upgrade my contract and will be able to data share I agreed, on March 2026 I was able to data share, data was now 200 GB as he promised.March 25 received a Debit order reminding to pay R1179 on the 1st April, went to their branch in East London only to find out now I have to contact under my name new was opened by Shannon Dorasamy (MTN SA- rewards), email *** his work number ***.

They were unable to assist me in the branch since it was after 4 and my contract was done telephonically, since that day my life has been a nightmare calling MTN them telling me to call rewards, using my air time to call rewards where I will spend more than 10 minutes waiting for consult only for them to tell me they are unable to assist I must call someone else until I was rude to the consultant, my case was then handled by Mondo and case number is BO*** promised to listen to our call recording on 28 Feb 2026

I called for feedback back on 31 March, they told me I won the case yes the consult did trick me over the phone, to cancel the contract I must bring back their router and SIM card .

My question is Why they were not calling me immediately after there were done with investigation ?

Went to East London Vincent pack shopping centre LGO5A MTN store and was told to bring the router back with the box from DSV, had to call back MTN to request POP via email since I’ve lost the box, again was told to call DSV for POP using my Air time they don’t it’s on their system 😭, by the was on 1st April R1178 was deducted from my account 😭 we all have budgets

I received the POP from DSV went back to Vincent where one of the consultants treated me like a fool, refusing to take back the router since they are the franchise so DSV won’t come to fetch it, I must call MTN to come and fetch it from me, had to wait till every one was assisted for them to help me and take it and gave me IRMS Number

Mind you I was tired, hungry coming from work

Still waiting for them to cancel the contract, I’ve stopped their debit order from my account of which I know will affect my credit score but I don’t have money to pay for something I’m not using, and I’m not even sure if I will receive my money back after this contract is cancelled

This whole process has cost me a lot me, calling them during my lunch breaks, travelling to their branch multiple times and my airtime and finally my budget I had to borrow money to cover for that extra +\- R700

I’ve been using MTN since 2018 I was so disappointed on their service it sad