Contracts being processed without consent?? What the hell??

The level of service is absolutely APPALLING!!!

On 23/08/2024 I app**** online for a new contract to see if I qualify, keeping in mind that a service agent would contact me to assist because I had ALOT of questions regarding added services, trade-in options and so forth.

The service agent who's name I forgot called me on 24/08/2024 and I started the process. I informed her it would be best for me to rather go in store as I wanted to get a smart watch, cover and screen protector for the new device.

Somewhere between half an hour to an hours time I started receiving emails that the order was being processed.

I sent an e-mail to the cancellations department as soon I started receiving these emails.

I finally received a mail from another service agent called Lesego Nkosi that informed me that he/she sent my initial request for cancellation to the service agent that that processed my contract, and informing me that she will be in contact with me within 2-72 hours. Then things went quiet.

On 26/08/2024 I received a mail from the courier company they use that the device was picked and packed and ready for delivery. So I sent Lesego a mail to inform her that my parcel is scheduled for delivery before my cancellation was attended to. In that same mail I requested that it be escalated, to which I have received no reply whatsoever.

The parcel arrived on 29/08/2024... And still no response, not even an acknowledgement that it was received.

On 03/09/2024 I phoned MTN so I could inquire what my limits were, data and minutes and if there was any added services added without my knowledge.

I have yet to hear from MTN or the service agent that took the wrong initiative and completely ruined this experience for me. I did not get the chance to add additional items or trade in my old handset, let alone being offered to do so, which I will definitely not do anymore. Nor will I ever renew my contract with MTN.

I hope that someone calls me regarding this and takes stringent action against the people responsible for the absolute **** service that I received.

I also pray that they would consider maybe giving some proper phone etiquette and customer service training because I feel that nobody should be treated this way, or feel they are doing MTN a great service by using them as a service provider.