CONTRACTS
<p>I cancelled my contract of more than 20 years with MTN in May 2016. They are still taking money from my account. I have sent letters to customer services, been to a store in Woodlands and I still cannot get answers. How do I go about getting out of this mess? </p>
Good day Eileen Kenny Camacho,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department to investigate your account urgently and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Eileen Kenny Camacho,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department to investigate your account urgently and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,