FK
Freddie K
1 reviews | Active since Oct 2011
02 Jan 2018, 20:55
Contract without an end date
A write up of how MTN treat the senior citizen customers. Let me provide background. My dad died in 2012 and my mother's mobile contract was with Nashua Mobile in his name. We have transferred the contract into her name in 2013. We have been informed somewhere in 2014, without option, that the contact has been sold to MTN and this is where our challenges started. Although the current contract was near it's end, MTN create a new 24 month contract and then refuse to change the contract duration. Then, they extend the contract without our consent to January 2018 and down grade her to a contract with only call time at approx R2.30 per minute. (Vodacom is currently charging a R0.79 flat rate.)
Don't even try to contact their call centre for assistance. Fairly useless!
Needless to say we will ensure that this contract isn't extended (one side again) at the end of January 2018. We will transfer it to another vendor.
By the way, my mother is 86 year old. Thank you MTN for the way you treating elderly people
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Replies (4)
MTN South Africa's replyOfficial
03 Jan 2018, 13:10Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contracts for Nashua was transferred to MTN December 2014 due to Nashua clients used MTN network for connection. However that time they will not billed by MTN.
You make the statement that the contract was upgraded without the customer permission. We have not received any affidavit with the clear ID copy where the client reported this incident. The upgrade was done online with the client/customer.
This contract expires 2018-01-27.
The account holder need to contact the 808 call center for assistance with the cancellation request, cancellation is required 30 days before the contract expires. This is to remove the number from the network.
Prepaid migration no need for 30 days, prepaid migration can be done a day after the contract expires. The client will keep the number and airtime can be loaded after the contract has been cancelled on the 28-1-2018.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Jan 2018, 13:10
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contracts for Nashua was transferred to MTN December 2014 due to Nashua clients used MTN network for connection. However that time they will not billed by MTN.
You make the statement that the contract was upgraded without the customer permission. We have not received any affidavit with the clear ID copy where the client reported this incident. The upgrade was done online with the client/customer.
This contract expires 2018-01-27.
The account holder need to contact the 808 call center for assistance with the cancellation request, cancellation is required 30 days before the contract expires. This is to remove the number from the network.
Prepaid migration no need for 30 days, prepaid migration can be done a day after the contract expires. The client will keep the number and airtime can be loaded after the contract has been cancelled on the 28-1-2018.
Kind Regards,
Alice van der Merwe
Best regards,
FK
Freddie K's updateReviewer Update
03 Jan 2018, 20:57Thank you for your prompt response. Appreciated.
I find your statement that the contract was extended online with the customer is totally untrue. I am looking after my mom's business and nowhere any has contact either myself or my mother on this.
Please be so kind to forward me proof of this online approvement from our side. Otherwise this can be seen as just another ********* behavior from Mtn.
FK
Freddie K's update03 Jan 2018, 20:57
Reviewer Update
Thank you for your prompt response. Appreciated.
I find your statement that the contract was extended online with the customer is totally untrue. I am looking after my mom's business and nowhere any has contact either myself or my mother on this.
Please be so kind to forward me proof of this online approvement from our side. Otherwise this can be seen as just another ********* behavior from Mtn.
FK
Freddie K's updateReviewer Update
21 Jan 2018, 20:48Hallo MTN
Still waiting for the proof of contract was extend. Please don't keep us waiting!
If you can't provide proof then there is a problem. Will gladly escalate.
FK
Freddie K's update21 Jan 2018, 20:48
Reviewer Update
Hallo MTN
Still waiting for the proof of contract was extend. Please don't keep us waiting!
If you can't provide proof then there is a problem. Will gladly escalate.
FK
Freddie K's updateReviewer Update
30 Jan 2018, 15:06This is an never ending story.
Tried to cancel this contract.
As mentioned my mother is now 87 years old and her English isn't so good . The call center refused to make an Afrikaans speaking person available . Now I have to drive all the way from Pretoria to Vereeniging to address this.
How the h____ do I get rid of MTN in my life? Please help.
FK
Freddie K's update30 Jan 2018, 15:06
Reviewer Update
This is an never ending story.
Tried to cancel this contract.
As mentioned my mother is now 87 years old and her English isn't so good . The call center refused to make an Afrikaans speaking person available . Now I have to drive all the way from Pretoria to Vereeniging to address this.
How the h____ do I get rid of MTN in my life? Please help.