JM
Jeanette M
1 reviews | Active since Jul 2016
29 Jul 2016, 13:40
Contract with MTN
<p>I have a problem with MTN , where by I have an account with mtn. And my limit is zero . But I have received a statement that shows that I owe them R5300.00 , I dont know how . They are telling me that I use a self service and bought 20gb I never did that because I dont know how is done. Another thing . They open my line withount phoning me and they put a limit of R2500. My Account number is A ********** . Every month I normally pay R840.00 because I have limit when it is finished I just buy airtime and put it on my phone</p>
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MTN South Africa's replyOfficial
01 Aug 2016, 14:14Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the systen it does show that you did buy 20Gigs of data through self service. Your subscriber usage limit was amended on 11/07/2016 from R0 to R2500. It was set back to R0 on 12/07/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply01 Aug 2016, 14:14
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the systen it does show that you did buy 20Gigs of data through self service. Your subscriber usage limit was amended on 11/07/2016 from R0 to R2500. It was set back to R0 on 12/07/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,