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shaun J

1 reviews | Active since Aug 2013

06 Jan 2016, 15:52

Contract was R599 - now being charged R714?

Hi,<br> <br> I app**** online for an upgrade in July 2015 from my S4 to an S6 Edge. The top up contract price was R599, yet I am now being charged around R714.01 per month since October. I called MTN and all they did was read out my invoice to me and tell me that it adds up to that amount? I told the consultant that I took out the R599 contract and he said he's not sure why I'm being charged so much and could not help me further.<br> <br> I took out an additional contract for my wife in the same month, S6 top up at R499 per month but her billing has had no issues at all and has remained at R499, and we had fantastic service from all involved.<br> <br> Please can someone contact me regarding this extra R115 that I am paying, for a contract that was listed as R599?<br> <br> I would really appreciate having this resolved,<br> <br> Regards,<br> Shaun<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Jan 2016, 23:06
Official
Hello shaun bryan,

Thank you for your post

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We have noted that there are discounts that have not been app**** as from the 2015-10-13 to 2015-12-13 invoices and we have requested for the discounts to be app**** reference number: ***. We will then request for the necessary credits to be passed once the matter is resolved.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***