Contract Usage
Hi,
I am very confused at what is going on with my usage. I still have minutes left over and data and SMS's but for some reason I already move into my usage threshold. This has been happening for the last couple of months and I cannot think that it is right. I understand USSD takes money but what would the other reasons be. I do not use USSD enough for this to happen.
Please explain to me why it is happening.
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MTN South Africa's replyOfficial
31 May 2018, 08:42Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services not part of the contract used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Kindly note you have an active content service subscription on the number , Content is via Basebone.
You may use the following USSD code to block the content service providers: *136* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply31 May 2018, 08:42
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services not part of the contract used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Kindly note you have an active content service subscription on the number , Content is via Basebone.
You may use the following USSD code to block the content service providers: *136* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
's updateReviewer Update
18 Jun 2018, 09:09Hi. Thank you. I am aware of how usage should work. I am complaining that it is not working in that way. An example. How on earth do you explain then that I have SMS left and that my usage messages come up just after I used SMS. That is not right is it ? This has been going on for months now. Please investigate and let me know what the reason is. You guys are already taking a lot. This is just making it more ridiculous.
's update18 Jun 2018, 09:09
Reviewer Update
Hi. Thank you. I am aware of how usage should work. I am complaining that it is not working in that way. An example. How on earth do you explain then that I have SMS left and that my usage messages come up just after I used SMS. That is not right is it ? This has been going on for months now. Please investigate and let me know what the reason is. You guys are already taking a lot. This is just making it more ridiculous.