Contract Upgraded without my approval

<p>I Had contract with MTN from March 2015 to March 2017. When my contract was supposed to expire it was upgraded without my approval. In April 2017 I was told that my contract is upgraded and I took the Iphone, which I never took. I was advised to send the affidavit stating that I never took an Iphone and the copy of the ID. As per the advise, the Affidavit and the copy of the ID was sent via email to one of the MTN employee on the 24th of April 2017. Few days later I followed up with MTN call center and I got different person who advised me to submit affidavit and ID copy to MTN shop where I opened the contract. second week of May the affidavit and ID copy was submitted to Middelburg MTN Shop and I thought the case is closed.</p> <p> </p> <p>Suprisingly, past weekend I got a call from VVM notifying me that I am owing R2 129.00 and I need to arrange payment with them or otherwise they will blacklist me. After stating my story VVM personnel advised me to go to MTN shop so that they can check for me becuase from VVM side they cannot see that the contract was upgraded. Yesterday I was at Middelburg MTN shop and the person who was assisting me said he cannot see anything in the system, I did not get help. The status still the same.</p> <p> </p> <p>I find it unfair to be expected to pay R2 129.00 whereas I did notify MTN in April that I never upgraded my contract or took an Iphone.</p>