KM
Keneilwe M
1 reviews | Active since Jul 2011
02 Jul 2015, 13:30
Contract upgraded without consent
MTN has sent me an sms yesterday to say my cellphone contract has been upgraded and expiry date is 2017 July. How do they upgrade my account without me applying for an upgrade? Without a new phone? No one called me to ask whether I would like an upgrade! When I visited a nearest MTN to enquire about it yesterday, I was told to phone the contact centre because they cannot help me. I have been trying to call since this morning, till now, I haven't gone through. Where am I supposed to get clarity now? My airtime and data has disappeared.
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MTN South Africa's replyOfficial
13 Jul 2015, 09:30Hello Modipadi,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records show that you were advised to provide us ID copy and affidavit in order to attend your query. As soon as we have the required documents, we will be able to move forward with the matter and feedback to you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records show that you were advised to provide us ID copy and affidavit in order to attend your query. As soon as we have the required documents, we will be able to move forward with the matter and feedback to you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 09:30
Official
Hello Modipadi,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records show that you were advised to provide us ID copy and affidavit in order to attend your query. As soon as we have the required documents, we will be able to move forward with the matter and feedback to you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records show that you were advised to provide us ID copy and affidavit in order to attend your query. As soon as we have the required documents, we will be able to move forward with the matter and feedback to you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,