1 reviews | Active since May 2011
CONTRACT UPGRADED TWICE WITHOUT CONSENT
I took a out a P7 Huawei handset almost over a year ago on my *** number and to this day , its has been the worst experience of my life as I have **********ly been upgraded twice without my consent and I personally feel that my details are being compromised by MTN. I initially get debited R386.01 monthly and to wake to a R908. debit order unknown to me is frustating. Therefore I want to cut all ties with MTN and have the contract be immediately settled and cancelled. Because how do your staff do an upgrade and release a phone without the customer signature and verificatio. you are by the worst network service provider in SA at the present moment and I want money reimbursed before I escalated the matter to the Ombudsman. <br> And PLEASE DO CANCEL AND DISCONNECT ANY OTHER NUMBER IN MY NAME AS I ONLY USE THE *** ONLY!!!
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number ******8871 upgrade has been done 2015-01-31 and the expire date for this line is due 2017-01-30 this upgrade is valid.
The request for the upgrade done on line *** has been sent to the ***** department to investigate, once the investigation has been done and they do pick up that ***** has been done to the account the upgrade will be cancelled and terms date will be reversed and all the invoices generated from the upgrade date journal will be passed to the account. Please allow +-15 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number ******8871 upgrade has been done 2015-01-31 and the expire date for this line is due 2017-01-30 this upgrade is valid.
The request for the upgrade done on line *** has been sent to the ***** department to investigate, once the investigation has been done and they do pick up that ***** has been done to the account the upgrade will be cancelled and terms date will be reversed and all the invoices generated from the upgrade date journal will be passed to the account. Please allow +-15 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
