Contract Upgrade Phone Delivery

<p>I upgraded my phone contract via MTN store call center on the 03 February 2017. They told me it takes 3 to 5 working days fo delivery. I called frequently to follow up and receive my tracking number each time I called they had the excuse of the order not being invoiced yet. On day 4 they gave me a phony tracking number and when I called again on the same day they told me again it is not invoiced yet. I asked how long does it take and all of a sudden their story changed now it takes 5 to 10 working days. So it seems MTN does not have enough people employeed that it takes them 5 days just to do an invoice or they really just don't feel responsible to give customer service. It is day 5 today still no phone and no tracking number... Order still needs to be invoiced</p>