Contract Upgrade NIGHTMARE

The most disturbingly *********** company I have ever TRIED to deal with.

I signed my first contract in 2011. Been Upgrading since. Last year Biometrics came in and MTN has now noticed they have incorrectly captured my ID number. I go into the Store twice to upgrade in Canal Walk and both times on different occasions, shocker, the system is down. I email Kgaogelo Thosago on the 26th September 2022 to ask to change, email my ID and it's all done. (so I am told)

I upgrade on the App and wait for my phone from DSV and they deliver and wouldn't you know, my ID isn't correct and they can't give to me, fine. I call MTN and speak to Kimshan Naidoo on the 29th June and he says okay it's done.

I messaged the MTN on FB and email a copy to them too and they advise its done. I get a SMS saying its changed and updated?

I get a call from DSV to say they can deliver again, and to confirm my ID I do and alls in order for Saturday delivery. Gets to me and wouldn't you know, STILL not done.

Eventually I call someone today, 2nd July at MTN to ask what is going on its been changed, I have SMS's and this guy tells me that no one can do this over the phone or email I need to go into the store.

So 4 people within the company **** to me. do I go in and see if the system is magically maybe a good day online? so my ID I sent has been sent to different people all mentioned above and they all **** and can't actually do the job? MTN sends **** sms's to say things have changed but haven't?

Im confused, frustrated and all I want to do is upgrade? Iv been with you for 2011 and all those years mean nothing and no real help and contradicting stories and options. Basically no one knows what they doing.

I won't be upgrading anymore sadly because I can not be linked to a company this ***********.