1 reviews | Active since Jul 2010
Contract Upgrade nightmare!
<p>I upgraded my MTN contract at the Istore in Menlyn on 12 January 2017 and everything since then has been a nightmare!!</p> <p>At first they did not change my contract as I requested and I had to phone 3 times (holding on for 30 minutes every time) and then, after the correct contract was loaded, I did not recieve the 30 GB data as promised. I had to phone again on 27 January, holding on for 30 minutes, and was promised it would be corrected. It is now 31 January and still nothing has been done!</p> <p> </p>
Good day Andre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that we have sent an urgent request to our provisioning team to please assist with the allocation of the 30GB data. Herewith below is your reference:
req:***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Tshepo M
REQ:***
Best regards,
Good day Andre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that we have sent an urgent request to our provisioning team to please assist with the allocation of the 30GB data. Herewith below is your reference:
req:***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Tshepo M
REQ:***
Best regards,
Hi Tshepo
Your reference number, just like all the other reference numbers I have recieved means nothing. Once again, nothing has happened!
This will be the last time I do business with you.
Hi Tshepo
Your reference number, just like all the other reference numbers I have recieved means nothing. Once again, nothing has happened!
This will be the last time I do business with you.