Contract upgrade lapse rip-off

If there was anything less than 1 star, I would assign it for this...

I have been a contract holder since 1998. A few years ago I took out a special contract, ns I paid R500 a month for it. It lapsed in November 2020, and though I did receive a few SMS's to advise me that I need to upgrade, I dd not as I did not have the time to do it. These messages also did not say that I will be slapped with an account close 7 times the previous amount! I logged a query online and got a reply that there was a billing error and that the credits would be passed soon. Soon = Never... I hade a few phone calls, but was repeatedly told differeing stories. I am billed in arrears, I am billed in advise. Every person a new story. I asked to speak to a manager, but no one runs MTN. No managers ever available. When one did call me back, it was a pleasant experience (manager name Rhine), but again I was told that there was a billing issue and he will a call to resolve and credit me. 1 week on, no credit. So I called again. Now I am told a completely opposing story than what I was told by the "Manager". So I asked to speak to a manager, and again, no one is running this multi-billion rand business. I gave my details yet again and waiting for a call.

Long story short. If I was told in the SMS campaign that I will be paying 7x my old rate, I would have made a plan to get to an MTN store and upgrade.

Now I feel **********... 2 x R3000 odd debits off my account and being showed from pillar to post.

Can I get a phone call from someone in the organisation other than a call centre? You must be better than that?

Best

Reynier Rolfe