CONTRACT UPGRADE - I was MISLED and GIVEN WRONG INFORMATION by couple of call center agents for me to upgrade and now I can't make calls

I was mislead by multiple upgrades/retentions call center agents and now I am not able to make calls.

Before I took the current package I have confirmed with couple of call center agents whether I can able to buy the voice bundles and all of them confirmed that I can buy the Voice Bundles then only I opted this package. MTN can go verify my call records to confirm this....

Now I can not able to buy the Voice bundles and when I phone the call center, the agent told me that the package that I am on, doesn't allow to buy Voice Bundles and I can only recharge airtime and make calls using Airtime...

I felt like I was cheated and mislead by the MTN Call Center agents by giving me wrong information just for me to take the Contract.

MTN....You need to train your call center staff about your products and they must not cheat or give false information just to sell the contract...

I need a resolution for my issue....because your agents given me wrong information and I am suffering now.

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