1 reviews | Active since Jul 2017
Contract upgrade gone wrong
In May i called MTN for a contracted upgrade . it was approved and my account was debited for the handset. but the handset never arrived .I continuously called MTN for assistance to no avail.
Three months later My Mtn account was debited with 3000 for a cellphone i never RECEIVED i called and the upgrade was cancelled but the financial transactions of the upgrade where never reversed. I was promised by there consultant Nicollette Naidu that i will be called in july and advised if the financial transactions are corrected so that i can pay MTN the correct balance excluding the upgrade that was never delivered.
on the 16/11/2017 i was called by judy from the accounts office advising that i owe mtn 3500 and i do not owe this much i need the transactions relating to the upgrade to be excluded then i can pay what i owe.
Ref: ********** 12
MTN ACC: A **********
Good day,
Thank you for your post.
We apologize for the delayed response on this matter we completely understand the frustration it causes.
Thanks you once again for bringing this matter to our attention. According to our records you were charged for the device for 3 months. We have credited the promo service fees of these invoices, these are for the device that was not delivered. note that you will need to settle the outstanding amount once this credit is updated.
Reference number for the credit: ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the delayed response on this matter we completely understand the frustration it causes.
Thanks you once again for bringing this matter to our attention. According to our records you were charged for the device for 3 months. We have credited the promo service fees of these invoices, these are for the device that was not delivered. note that you will need to settle the outstanding amount once this credit is updated.
Reference number for the credit: ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,