Contract Upgrade Gone wrong!!!!!

some time in January 2016 a call from a guy MTN Durban, his service was awesome and I almost went on an agreed but he mentions that i need to pay a an Upgrade fee and that's when i put a hold on everything as i recalled that i have renewed with MTN before and I've never been asked to pay any upgrade fees.<br> <br> I then called the MTN Sales and i was put through to Visi Dube, when i relayed my story he did take it upon him and confirmed that since I'm a direct client and i have called MTN directly I will not be charged any upgrade fees and also relayed that I have been on this24MTH MTN Anytime 200 TopUp and have been happy on this package and we agreed that I will be paying R489 when he gives me a Samsung Galaxy Note 4 on my current package.<br> <br> phone was delivered despite my efforts to stop MTN from delivering the wrong colored phone. since no one was taking me seriously from MTN sent the phone back, now comes the 1st April 2016, I'm being billed for a package I didn't choose and the phone I don;t have and even haven't signed for. Earlier today I was told my package has been reversed, Now i want my money back., *** still awaiting a call from Fezile Mncina(MANAGER)