Contract Upgrade gone Bad.

I have had such a bad experience at the MTN Store- Christians Village Centre, Hillcrest, Durban. I went into the store on Tuesday 14th May 2024 requesting a contract upgrade. I asked to be upgraded to the Iphone15, 128gb. Mega Talk M, for 36months @R939 per month. I was told that they don't have stock of the phone, it will only come on Monday 20th May 2024 but they can start the application and when the phone arrives all I need to do is come in and collect the phone. A copy of my ID was made and submitted and then I needed to be credit checked. The credit check approval came through via SMS on Wednesday 15May 2024@11:15. I then phoned on Friday 17th May 2024 to check that everything was in order and that we were on track for Monday to collect the phone but they will phone me Friday afternoon to confirm. I never got the call. so I phoned on Monday, the phone hadn't arrived and they told me I had to wait, they couldn't phone and find out where it is. So I phoned on Tuesday, eventually that afternoon I was told I could come collect the phone. I arrived and they told me that the copy of my ID was not clear enough. So they took 2more copies, submitted it and told me that I was placed in the queue, again, for approval and that I must come back first thing in the morning. I arrive the next morning at 9:30, Wednesday 22 May 2024. I was there for half an hour and then they told me that I was now put bavk into credit checking and that I must come back when my credit check has been approved. They said they will phone me.... Nothing. This morning, 24 May 2024, I phoned MTN Customer Services, they said I am still in the queue for credit checking AND they are still waiting for a copy of my ID. I asked if they can cancel the whole application and they said, No. I need to get the guys at the store to do it. So... I phone the store and ask them to cancel the whole thing. Their response is... No, it's in line for credit check so they can't do anything. And on top of all of this the people that work at this store have shown no sympathy, nothing. All of them are on their phones when you walk in, they don't greet you properly. Not a single one them smiles. It's terrible to go there!

The last time I upgraded my contract I walked into a store and within half an hour I walked put with a new contract and phone. I am in absolutely shock! 10 days and nothing!!

Please Please Please I need someone to help me. This has been such an awful experience and I refuse to talk to the person that helped me l, let alone go back into that store. I just want it cancelled so I can either do it myself online or go to a store that is willing to help me properly?