CB
Celiwe B
1 reviews | Active since Sept 2016
21 Sept 2016, 13:16
Contract upgrade *****
<p>My contract with MTN was eligible for an upgrade but before I could go to the store to upgrade I got an SMS on 31/08/2016 that my contract had been successfully upgraded. I called the customer service and they said they couldn’t help me I needed to go to the MTN shop. I went to the store on 01/09/2016 they told me I needed to go to the police station for an affidavit to prove that I did not authorise the upgrade. I did that went back to the Jabulani mall store to log the complaint which a very helpful consultant helped me and gave me a ref number and told me that it will be resolved within two weeks and that I will receive correspondence from MTN. Up until today I have not received any feedback. I called customer service and they are taking me from pillar to post no one is being helpful. Please assist as they will start deducting the new higher amount this month end and I will not be able to pay for a contract I did not sign for.</p>
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MTN South Africa's replyOfficial
23 Sept 2016, 11:59Good Day Celiwe Buthelezi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. You may forward the documents to ***
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply23 Sept 2016, 11:59
Official
Good Day Celiwe Buthelezi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. You may forward the documents to ***
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,