Contract upgrade *****

<p>I received a notification of an upgrade on my contact account. I called the MTN contact centre three times - each time holding on until the line just went dead.</p> <p>Four days later I could not call as I did not have airtime. Retried the same contact centre - same result. After going to a store and getting hold of the right department in the contact centre with their help I explained the problem.</p> <p>An upgarde WAS done on my account. To be able to use my contract aco**** I had to load funds onto my now prepaid account. They can confirm that an upgrade was done on my account. They can confirm I was switched to prepaid. There is no explanation of how someone could upgrade on my account. There is no explanation of who now has the phone that went with the upgrade. </p> <p>Its now two weeks later - can SOMEONE at MTN investigate what is going on. There is ***** in your company and this does not worry you?? I know of at least one other case with the same problem.</p> <p>Not to inconvenience you, but could someone please investigate this and respond?</p> <p>I would like to go back on contract, have the positive balance on my account reinstated and to know how someone else gets access to my account but my number and SIM remain active.</p> <p> </p>