GS
Gugu S

1 reviews | Active since Oct 2017

30 Oct 2017, 17:23

Contract Upgrade Delivery

I upgraded my contract at Mtn and I was told that it will be delivered within 3-10 days, I wasn't given a delivery number . I called at Mtn Delivery but no response they were busy . I havent got my phone delivered and its been weeks now . Help!

0
Replies (2)
MTN South Africa
MTN South Africa's reply30 Oct 2017, 22:14
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Best regards,

GS
Gugu S's update18 Nov 2017, 14:20
Reviewer Update
Thank you so much Peter I received my new phone on the 17th of November 2017 .