1 reviews | Active since Apr 2017
Contract Upgrade
<p>I have been waiting for 3 weeks for a phone. I have to call and follow up. When i did they tell me the phone has been sent back to MTN, i call MTN and guess what?? 3 weeks later still no help. being on the phone with them was even worse then just being silent. I spoke to several consultants and the last one tells me that the "cancellation line" is not working i must wait for an email. By the way, this is after i sent an email to them. This is *******. Nonesense service. Why should it be so difficult to cancel? The external company they use is just as bad forgot the name but their number is ********** 600. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Hi Mike
again, MTN has not helped me. MTN is sorry to have disappointed me? I really don't think MTN is sorry. I don't think MTN even cares.
Please look at the date of this complaint. I was contacted, only to be disappointed once more. I do not know who to contact becasue ALL you agents do not help.
I contacted the Head Office ... Let's just say i should have just saved myself the time and energy.
I have been with MTN for so long and this is what i get inreturn? All i want is to know what is happening with my upgrade. There is no phone but my monthly bill looks different.
I need someone to explain my bill and also explain what is happening with the phone.
If the issue is stock, then let me know. If maybe there is some other reason why MTN is dropping me like this, then just let me know. I honestly hate having to complain and whatever else.
Can MTN please just assist me. Please.
Hi Mike
again, MTN has not helped me. MTN is sorry to have disappointed me? I really don't think MTN is sorry. I don't think MTN even cares.
Please look at the date of this complaint. I was contacted, only to be disappointed once more. I do not know who to contact becasue ALL you agents do not help.
I contacted the Head Office ... Let's just say i should have just saved myself the time and energy.
I have been with MTN for so long and this is what i get inreturn? All i want is to know what is happening with my upgrade. There is no phone but my monthly bill looks different.
I need someone to explain my bill and also explain what is happening with the phone.
If the issue is stock, then let me know. If maybe there is some other reason why MTN is dropping me like this, then just let me know. I honestly hate having to complain and whatever else.
Can MTN please just assist me. Please.