Contract upgrade

<p>I went into the Clearwater branch the past week to enquire about upgrading my contract and the available phones. I told the guy that I would need to think about it. A couple of days later I phoned the call centre to enquire about a discount I could get and they said that it would have to be done through the call centre.</p> <p>Then today I decided on a phone and phoned the call center to upgrade. Only to be told I have already been upgraded and I have to go back to clearwater to cancel it.</p> <p>When I get to clearwater it turns out that the guy helping me with my enquiry before accidently submitted my phone number for a upgrade instead of another client.</p> <p>They eventually said they would cancel it today but it has still not been cancelled. </p> <p>How does this happen and why should I have to run around trying to sort it out?</p> <p>I currently can't get an actual upgrade because of this mistake.</p>