1 reviews | Active since Nov 2009
Contract UpGRADE
<p>i hav e an account with MTN which is now due for an upgrade Account Holder / ********** 217 my balance as per MTN show </p> <p>Outstanding balance R 531.74 however the debit or goes off every my account every month as per MTN Eligibility Is eligible and my account is not in arrears Please sort out my account as soon as posible as im interested in an Updrage with a Samsung S7 Edge if the problem is not resolved i will take it the the Ombudsman and i will cancel my MTN account My ID number **** ********** 85 </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is invoiced on the 1st day of the month and the preferred debit order day is the 31st day of the month. The R531.74 outstanding balance is the amount that was billed on the invoice dated 2016-12-01 and the debit order for this amount will go off on the debit order date for December, the account is not in arrears it is up to date.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is invoiced on the 1st day of the month and the preferred debit order day is the 31st day of the month. The R531.74 outstanding balance is the amount that was billed on the invoice dated 2016-12-01 and the debit order for this amount will go off on the debit order date for December, the account is not in arrears it is up to date.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,