BM
Bakang M
1 reviews | Active since Jul 2014
03 May 2016, 12:15
Contract Upgrade
I have logged a call to upgrade my contract by sim only then later on (before i received the sim ) decided to cancel the upgrade so I can include a mobile phone with the upgrade, i was then tolled this was going to take 48 hours to be processed, it has now been a full month since I logged this and every time I call MTN summer I`m tolled that my request will take 48 hours. I called three time and still no results, can someone please assist me with this else just cancel my contract since I am now paying for an item that I never received. my contract num is *** and I can be contacted on ***
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Replies (2)
MTN South Africa's replyOfficial
16 May 2016, 14:00Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply16 May 2016, 14:00
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's replyOfficial
16 May 2016, 14:00Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply16 May 2016, 14:00
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,